This Privacy Policy explains how Spices & Rices collects, uses, stores and protects your personal information when you visit our website, contact us, place an order, make an enquiry, subscribe to updates, or use our services.

We are committed to protecting your privacy and handling your personal information responsibly, fairly and transparently.

1. Who We Are

This website is operated by:

Spices & Rices
100 Upper Commercial St
Batley
WF17 5DP
United Kingdom

Telephone: 01924 359300
Email: info@spicesandrices.co.uk

For the purposes of UK data protection law, Spices & Rices is the “data controller” of the personal information we collect and process through this website and in connection with our services.

2. Information We May Collect

We may collect and process different types of personal information depending on how you interact with us.

This may include:

• Your name
• Email address
• Telephone number
• Billing and/or delivery address
• Order details
• Payment-related information
• Dietary requirements, allergy information or special requests you choose to provide
• Enquiry or message details submitted through contact forms
• Marketing preferences
• Website usage data
• IP address
• Device and browser information
• Cookie data
• Reviews, feedback or testimonials you provide

We only collect personal information where it is necessary for the purpose we are collecting it for.

3. How We Collect Your Information

We may collect your personal information when you:

• Visit our website
• Complete a contact form
• Place an order online or by phone
• Make a catering enquiry
• Contact us by email, phone, social media or messaging platforms
• Subscribe to a mailing list or newsletter
• Leave a review or provide feedback
• Enter a promotion, offer or competition
• Interact with our social media pages
• Accept cookies or similar tracking technologies on our website

We may also receive technical information automatically when you use our website, such as your IP address, browser type, pages visited and time spent on the website.

4. How We Use Your Information

We may use your personal information for the following purposes:

To respond to enquiries

We use your name, contact details and message information to respond to enquiries, provide quotes, discuss catering requirements, answer questions and provide customer support.

To process orders

We use your personal information to process food orders, manage collection or delivery, confirm order details, provide updates and deal with any issues relating to your order.

To provide catering services

If you make a catering enquiry or booking, we may use your details to discuss your event, prepare quotations, confirm requirements, arrange delivery, manage setup and provide the agreed service.

To manage payments

Where payments are made online, your payment details may be processed securely by a third-party payment provider. We do not usually store full card details ourselves.

To manage dietary or allergy information

If you provide allergy, dietary or special request information, we use this to help prepare or manage your order or enquiry. You should always speak to us directly if you have a serious allergy or dietary requirement.

To improve our website and services

We may use website analytics and customer feedback to improve our website, products, customer experience, menus, offers and services.

To send marketing communications

Where you have opted in, or where we are otherwise permitted by law, we may send you marketing emails, offers, updates, promotions or news about Spices & Rices. You can unsubscribe at any time.

To protect our business

We may use information to help prevent fraud, protect our website, enforce our terms, resolve disputes and keep appropriate business records.

To comply with legal obligations

We may process personal information where required to comply with legal, tax, accounting, health and safety, food safety or regulatory obligations.

5. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the purpose, we may rely on one or more of the following lawful bases:

Contract

We may process your information where it is necessary to provide a product or service you have requested, such as processing an order or managing a catering booking.

Consent

We may rely on your consent where you have actively agreed to something, such as receiving email marketing or accepting certain cookies.

Legitimate interests

We may process your information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include responding to enquiries, improving our services, managing customer relationships, preventing fraud and promoting our business.

Legal obligation

We may process your information where we are required to do so by law, such as keeping financial records or complying with regulatory requirements.

6. Marketing Communications

If you choose to subscribe to our mailing list, receive offers or hear from us about our services, we may use your contact details to send you marketing communications.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails, where available
• Contacting us at info@spicesandrices.co.uk
• Telling us directly that you no longer wish to receive marketing

We will not sell your personal information to third parties for marketing purposes.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve how the website works, understand visitor behaviour, remember preferences and support marketing activity.

Cookies are small files stored on your device when you visit a website.

We may use:

Essential cookies

These are needed for the website to function properly, such as security, shopping basket functionality or checkout processes.

Analytics cookies

These help us understand how visitors use our website, such as which pages are visited most often and how people find the site.

Marketing cookies

These may be used to show relevant adverts, measure advertising performance or support social media advertising.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage or block cookies through your browser settings. Please note that disabling some cookies may affect how the website works.

8. Payment Providers

If you place an order or make a payment through our website, your payment may be processed by a secure third-party payment provider.

Payment providers may collect and process your payment details in accordance with their own privacy policies and security standards. We do not normally store your full debit or credit card details.

9. Third-Party Services

We may use trusted third-party service providers to help operate our website and business.

These may include:

• Website hosting providers
• Email providers
• Payment processors
• Online ordering systems
• Booking or enquiry systems
• Delivery or logistics providers
• Marketing platforms
• Analytics providers
• IT support providers
• Professional advisers, such as accountants or legal advisers

We only share personal information where necessary and expect third parties to handle it securely and lawfully.

10. Sharing Your Information

We may share your personal information:

• With service providers who help us run our website or provide our services
• With payment providers to process transactions
• With delivery partners where delivery is requested
• With professional advisers where necessary
• With regulators, authorities or law enforcement where required by law
• If necessary to protect our legal rights, property, customers or business

We do not sell your personal information.

11. International Transfers

Some third-party services we use may process or store data outside the UK.

Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.

12. How Long We Keep Your Information

We will only keep your personal information for as long as necessary for the purpose it was collected.

The amount of time we keep information may depend on the type of information and the reason it was collected.

For example:

• Enquiry information may be kept for a reasonable period to manage customer service and follow-up communication
• Order information may be kept for accounting, tax and business record purposes
• Marketing information may be kept until you unsubscribe or withdraw consent
• Website analytics information may be kept for a limited period to help us improve the website
• Legal or financial records may be kept for as long as required by law

When information is no longer needed, we will delete it, anonymise it or securely archive it.

13. How We Protect Your Information

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include:

• Secure website hosting
• Password protection
• Access controls
• Secure payment processing
• SSL encryption where available
• Regular website and system updates
• Limiting access to personal information to those who need it

However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

14. Your Data Protection Rights

Under UK data protection law, you have rights in relation to your personal information.

These may include:

Right of access

You can ask us for a copy of the personal information we hold about you.

Right to rectification

You can ask us to correct inaccurate or incomplete personal information.

Right to erasure

You can ask us to delete your personal information in certain circumstances.

Right to restrict processing

You can ask us to restrict how we use your personal information in certain circumstances.

Right to object

You can object to us using your personal information in certain circumstances, including for direct marketing.

Right to data portability

You can ask us to provide certain information in a structured, commonly used format.

Right to withdraw consent

Where we rely on your consent, you can withdraw it at any time.

To exercise any of your rights, please contact us at:

Email: info@spicesandrices.co.uk
Telephone: 01924 359300
Address: Spices & Rices, 100 Upper Commercial St, Batley, WF17 5DP, UK

We may need to confirm your identity before responding to a request.

15. Allergy and Dietary Information

If you provide allergy or dietary information through our website, by phone, email or in person, we will use this information only for the purpose of dealing with your enquiry or order.

Please note that while we take care when handling food, our kitchen may handle ingredients that contain allergens. If you have a food allergy or intolerance, you should contact us directly before ordering.

16. Children’s Privacy

Our website is not intended for children and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it where necessary.

17. Links to Other Websites

Our website may contain links to third-party websites, social media pages or external services.

We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy policies of any external websites you visit.

18. Social Media

If you interact with us on social media, such as by commenting, messaging, tagging or sharing our content, the relevant social media platform may also process your personal information.

Your use of social media platforms is subject to the privacy policies and terms of those platforms.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.

20. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Spices & Rices
100 Upper Commercial St
Batley
WF17 5DP
United Kingdom

Telephone: 01924 359300
Email: info@spicesandrices.co.uk

21. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection.

You can find more information on the ICO website at: www.ico.org.uk

22. CCTV

CCTV is used on our premises for security
purposes. Footage is stored securely and accessed only by authorised personnel.